Privacy Policy

SERGO Appliance Repair ("we," "us," or "our") operates the website sergoappliancerepair.com and provides appliance repair services in Van Nuys, CA and throughout the San Fernando Valley. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or service request form on our website
• Call us to schedule an appointment or ask questions
• Send us an email at info@sergoappliancerepair.com
• Communicate with us regarding an appliance repair service

This information may include:

• Full name
• Phone number
• Email address
• Home or service address
• Appliance type, brand, and model information
• Description of appliance symptoms or issues
• Preferred scheduling details

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent, and navigation patterns
• Referring website or search terms

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule, coordinate, and perform appliance repair services at your location
• Communication: To respond to your inquiries, confirm appointments, and provide service updates
• Follow-Up: To contact you regarding completed repairs, warranty information, or maintenance recommendations
• Website Improvement: To analyze usage patterns and improve website functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve website performance and load times
• Provide relevant content based on your interests

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

4. Third-Party Services

We may use third-party services that collect, monitor, and analyze website data to help us improve our services. These may include:

• Google Analytics: For website traffic analysis and usage statistics
• Google Maps: For displaying our location and service area
• Hosting Providers: For website hosting and maintenance

These third-party services have their own privacy policies governing their use of your information. We encourage you to review their respective privacy policies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Service records may be retained for warranty tracking purposes.

7. Your Rights (California Residents)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect about you
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Company: SERGO Appliance Repair
• Address: 15816 Sherman Way, Van Nuys, CA 91406
• Phone: (747) 317-5940
• Email: info@sergoappliancerepair.com